Terms of Service

Last updated: 18 October 2024

Welcome to PostPuma.com, a leading social media management platform dedicated to helping businesses of all sizes efficiently manage their online presence. Our platform enables seamless scheduling, analysis, and management of social media content across multiple channels, providing tools to help businesses grow their audience, increase engagement, and optimize their marketing strategies. By accessing or using our website and services, you agree to abide by the following Terms of Service ("Terms"). These Terms outline your rights, responsibilities, and the conditions under which you may use our platform. Please read them carefully before using our services.

Your continued use of PostPuma.com indicates your acceptance of these Terms, and your compliance is essential for maintaining the integrity and quality of our services. If you disagree with any part of these Terms, please refrain from using our services, as you are legally bound by this agreement while engaging with PostPuma.com.

In addition to these Terms, your use of PostPuma.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. It is essential that you review both documents to ensure you fully understand your rights and obligations.

1. Acceptance of Terms

By creating an account on PostPuma.com or accessing our services, you agree to be legally bound by these Terms, as well as any other rules or policies we may publish from time to time. These rules and policies may include, but are not limited to, guidelines on appropriate use of our platform, our code of conduct, and any relevant industry regulations. Your compliance with these policies is mandatory, and failure to adhere to them may result in the termination of your account.

PostPuma.com reserves the right to update or modify these Terms at any time, with or without notice to you. Although we will attempt to notify users of significant changes to our Terms, it is your responsibility to review this document periodically to stay informed of any updates. Continued use of our services following any such changes constitutes your acceptance of the revised Terms.

In case of any ambiguity or conflict between these Terms and other agreements or policies associated with the use of our platform, these Terms will govern. Should you have any questions or concerns about any provision in these Terms, feel free to reach out to our support team at support@postpuma.com.

2. Eligibility

To use the PostPuma.com platform, you must be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is higher. By registering for an account or using our services, you affirm that you meet this eligibility requirement and that the information you provide is truthful and accurate. We reserve the right to request proof of age or eligibility from any user at any time.

If you are registering on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms. Your company will be held accountable for any breaches of these Terms, and you are responsible for ensuring that all individuals who access our services through your account comply with these conditions.

In certain jurisdictions, additional eligibility criteria may apply based on local laws or regulations governing social media or online platforms. You are responsible for ensuring that your use of PostPuma.com complies with all applicable legal requirements in your country or region. If you are uncertain about your eligibility, please consult with legal counsel before using our services.

3. Services Provided

PostPuma.com provides a robust platform that enables users to manage their social media profiles across multiple networks, including but not limited to Facebook, Instagram, Twitter (X), LinkedIn, and YouTube. Our services include tools for scheduling posts, tracking engagement, generating detailed analytics reports, and managing customer interactions in real time. These tools are designed to streamline the social media management process, enabling businesses to focus on growth and engagement.

We continuously work to improve and expand our platform, and as such, we may introduce new features, modify existing ones, or discontinue certain aspects of our service offering. We do not guarantee that all services will remain available indefinitely, and certain features may require additional payments or subscription plans. We are committed to providing you with timely updates and notifications regarding any significant changes to the platform.

PostPuma.com also provides integration with various third-party applications and services to enhance the functionality of our platform. However, we do not control or endorse these third-party services, and your use of them is subject to their respective terms and conditions. We are not liable for any issues arising from your use of third-party services in conjunction with our platform.

4. Account Registration

To access PostPuma.com's full range of services, you must register for an account by providing accurate and complete information during the sign-up process. Your account credentials are personal to you and should not be shared with others. You are responsible for maintaining the security of your account and for all activities that occur under your account. Any unauthorized use of your account must be reported to PostPuma.com immediately.

When creating your account, you must provide a valid email address and create a strong password to protect your information. We recommend that you regularly update your password and take additional security measures, such as enabling two-factor authentication, to enhance the security of your account. PostPuma.com will never ask for your password via email or any third-party service.

You may not create multiple accounts or use another person's account without permission. Additionally, we reserve the right to suspend or terminate accounts that are found to be engaging in fraudulent activity, violating these Terms, or engaging in any form of abusive behavior. Account suspension or termination may result in the loss of access to services, data, and content associated with your account.

5. User Conduct

As a user of PostPuma.com, you agree to conduct yourself in a professional and respectful manner at all times. You are prohibited from using the platform to engage in any illegal activities, including but not limited to posting defamatory, offensive, or discriminatory content, infringing on intellectual property rights, or harassing others. Any such violations may result in the immediate termination of your account and legal action where applicable.

We expect all users to treat the platform, its community, and its staff with respect. Any attempt to exploit the system, disrupt services, or compromise the integrity of our platform may result in permanent account suspension. This includes but is not limited to the use of bots, automated scripts, or any other technology intended to manipulate the platform for personal gain.

While using PostPuma.com, you must also comply with all applicable social media platform rules and regulations. Any misuse of these third-party platforms may result in account bans or restrictions, which could impact your use of PostPuma.com. We are not responsible for the consequences of your interactions with third-party social media platforms.

6. Content Ownership and Rights

PostPuma.com recognizes that users maintain full ownership and control of the content they create and upload to the platform. By using our services, however, you grant PostPuma.com a non-exclusive, royalty-free license to use, store, display, and distribute your content for the purpose of providing our services. This license allows us to display your content within the platform, process it for analysis, and deliver it to your chosen social media channels.

We respect the intellectual property rights of others and expect our users to do the same. You represent and warrant that you have all necessary rights to upload, distribute, and publish the content you share on PostPuma.com. If you upload content that you do not have the rights to, you are responsible for any legal claims or disputes that may arise as a result.

PostPuma.com respects copyright laws and will comply with any valid takedown requests submitted under the Digital Millennium Copyright Act (DMCA) or similar regulations. If we receive a takedown request for content hosted on our platform, we will investigate the claim and may remove the content if it violates intellectual property laws. Repeated copyright violations may result in the suspension or termination of your account.

In the event that PostPuma.com decides to remove your content, whether due to a DMCA takedown request or for violating our content policies, we will notify you of the action taken and provide a brief explanation. You have the right to contest the removal if you believe the takedown is in error. However, it is important to understand that PostPuma.com reserves the right to make the final decision regarding the removal of content from our platform.

7. Payments and Fees

PostPuma.com offers both free and paid subscription plans, each providing varying levels of access to our platform's features. For users on paid plans, fees are due at the time of subscription and may be charged monthly, annually, or on another recurring basis, depending on the plan selected. All fees are disclosed upfront during the registration or subscription process. If you fail to pay the applicable fees, your access to paid features may be restricted until payment is made.

We accept multiple payment methods, including credit cards, PayPal, and other secure options. By providing payment information, you authorize PostPuma.com to charge your account for the selected subscription plan, including applicable taxes. You are responsible for ensuring that your payment information is up-to-date and that you have sufficient funds or credit available to cover subscription fees. PostPuma.com is not liable for any bank fees or charges incurred due to insufficient funds or expired payment methods.

If you cancel your paid subscription, you will retain access to the paid features until the end of your billing cycle. However, no refunds will be provided for the remaining portion of the subscription term. PostPuma.com reserves the right to change its pricing structure or introduce new fees at any time. Should there be any pricing changes, existing subscribers will be notified in advance, allowing you to cancel your subscription if you do not wish to accept the new terms.

8. Cancellation and Termination

You may cancel your account or subscription at any time by following the account cancellation procedures outlined on the platform. If you cancel your account, you will no longer have access to any features or data associated with it, and PostPuma.com will not be liable for any loss of data or content following account termination. Please ensure that you back up your data before initiating the cancellation process.

PostPuma.com reserves the right to suspend or terminate your account at any time if you violate these Terms or engage in activities that are harmful to the platform, its users, or its reputation. Such activities include, but are not limited to, abuse of the platform, attempts to exploit system vulnerabilities, or participation in fraudulent behavior. In the event of a suspension or termination, we will notify you of the reason and provide details on any steps you can take to reinstate your account, if applicable.

If PostPuma.com terminates your account due to a breach of these Terms, you may not be eligible for a refund for any prepaid subscription fees, and you may be prohibited from registering a new account in the future. The decision to terminate an account is final, and PostPuma.com reserves the right to enforce this decision to maintain the safety and integrity of the platform.

9. Third-Party Services and Links

PostPuma.com integrates with a variety of third-party services, including but not limited to social media platforms, payment processors, and analytics tools. While these integrations enhance the functionality of our platform, we do not control or endorse these third-party services, and your use of them is subject to their respective terms and conditions. You are responsible for reviewing and complying with any terms set forth by third-party providers before engaging with their services.

We provide links to external websites or services for your convenience, but these links do not signify an endorsement of those websites or services. PostPuma.com is not responsible for the content, availability, or accuracy of any third-party websites or services linked to or from our platform. Additionally, we are not liable for any damages or losses resulting from your use of third-party services, including the loss of data, security breaches, or any other negative outcomes.

Should you encounter issues or disputes with a third-party service provider while using PostPuma.com, we encourage you to resolve the matter directly with the provider. While we strive to collaborate with reputable partners, we cannot guarantee the performance, quality, or reliability of services provided by third parties. Your use of third-party services is entirely at your own risk, and PostPuma.com shall not be held liable for any consequences arising from such use.

10. Disclaimer of Warranties

PostPuma.com is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. We make no representations or warranties regarding the accuracy, completeness, or reliability of any content or services provided through the platform. While we strive to maintain the platform's performance and functionality, we cannot guarantee that it will be free from interruptions, errors, or security vulnerabilities.

To the fullest extent permitted by law, PostPuma.com disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our platform will meet your specific requirements, and we are not responsible for any delays, failures, or technical issues that may arise while using our services.

You acknowledge that the use of PostPuma.com is at your own risk and that we are not liable for any damages resulting from your use of the platform. This includes, but is not limited to, loss of data, financial losses, or any other damages arising from service interruptions, data breaches, or unauthorized access to your account.

11. Limitation of Liability

To the maximum extent permitted by law, PostPuma.com, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, the platform. This limitation applies to all claims, whether based on contract, tort, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the greatest extent permitted by law. In no event shall our aggregate liability for any claims arising out of or relating to these Terms exceed the amount you paid, if any, to PostPuma.com during the twelve (12) months preceding the claim.

You acknowledge and agree that PostPuma.com has offered its platform and entered into these Terms in reliance on the limitations of liability stated herein, which reflect a fair allocation of risk between the parties. These limitations shall apply even if the stated remedies fail of their essential purpose.

12. Indemnification

You agree to indemnify, defend, and hold harmless PostPuma.com, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorney's fees, arising out of or related to your use of the platform, violation of these Terms, or infringement of any third-party rights. This indemnification obligation survives the termination of these Terms and your use of the platform.

If PostPuma.com is involved in a legal dispute or incurs costs due to your breach of these Terms, you agree to fully cooperate in the defense of the matter and provide any information or assistance reasonably requested by us. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will remain responsible for any damages or losses associated with the dispute.

Your indemnification obligations under this section shall not apply to any claims or liabilities arising solely from PostPuma.com's gross negligence or willful misconduct. However, you are responsible for any claims arising from your use of third-party services in connection with our platform or any breach of intellectual property rights that may occur as a result of content you upload or distribute through PostPuma.com.

We reserve the right, at our sole discretion, to settle any claim, litigation, or dispute that involves or affects PostPuma.com without your prior consent. If such a settlement occurs, you agree to indemnify us for any losses, liabilities, or expenses resulting from your actions that led to the dispute. This indemnity extends to all claims arising from users of your content, including intellectual property claims or any violation of legal obligations.

13. Modifications to the Terms

We reserve the right to update, modify, or revise these Terms of Service at any time, with or without notice to you. Significant changes to these Terms may be communicated via email or through in-platform notifications, but it remains your responsibility to regularly review the Terms to ensure your continued compliance. Continued use of PostPuma.com after any modifications to the Terms have been posted constitutes your acceptance of the revised agreement.

PostPuma.com may also modify, update, or discontinue certain features, services, or functionalities of the platform at our discretion. In some cases, access to certain features may require you to accept new terms or pay additional fees. We will endeavor to provide you with notice of any material changes to your access or the service levels provided. However, PostPuma.com assumes no liability for any inconvenience caused by such modifications or discontinuations.

Should any provision of these Terms be found invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between you and PostPuma.com, superseding all prior agreements, communications, and understandings regarding your use of the platform.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of PostPuma.com will be subject to the exclusive jurisdiction of the courts located in [Country/State], and you hereby consent to the personal jurisdiction of such courts.

In the event of a legal dispute, you agree that any claims or causes of action you may have arising from these Terms or your use of the platform must be filed within one (1) year of the occurrence of the event giving rise to the claim. Failure to do so within this time period will result in the claim being permanently barred. This limitation period does not apply where prohibited by law.

PostPuma.com may seek injunctive or equitable relief in any jurisdiction to enforce its intellectual property rights or protect its proprietary interests, including unauthorized use of our platform or data. You agree to submit to the exclusive jurisdiction of the courts of [Country/State] in any such cases, regardless of where you are located.

15. Contact Us

If you have any questions, concerns, or feedback about these Terms, or if you need assistance with your account or our services, you can contact our support team at the following:

• Email: support@postpuma.com
• Customer Support Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC)

We are committed to providing you with the best possible experience on our platform, and your satisfaction is our priority. Our customer service team is available to assist with any issues you may encounter and to address your concerns promptly and professionally.